Michael, I need to tell you how happy I am with how your company handled everything related to my project. You found the exact TV I wanted, to my price specifications, and scheduled my appointment quickly. Austin was more than flexible with regard to rescheduling when the weather didn't cooperate. He was professional and kind in every exchange we had. Austin went way above and beyond during the installation of my tv and coordinating it with my receiver, and stayed way beyond my allotted time to troubleshoot my problem with DirectTV. In short, he was amazing and I truly appreciate all that he did while he was at my home. If your goal is excellent customer service, then I would say mission accomplished! My husband and I look forward to working with you again to upgrade the sound system in our living room. Austin has the details of that and we look forward to getting ideas from him soon.