Service Policy / Terms and Conditions
Customer Provided Equipment
Northern Nevada Low Voltage does not warranty customer provided equipment nor guarantee its working condition or ultimate connectivity. If any issues arise with integrating or installing customer provided equipment, NNLV will notify customer of the material deficiency and identify potential causes when possible, make recommendation of corrective course of action, and immediately move onto next task. In such instance, Buyer agrees original invoice is to be paid in full, and any further customer approved additional labor/materials needed to complete task will be compiled and billed on a separate work order. For more information on customer provided equipment, change orders, and other policies please see nnlowvoltage.com If any required consumable materials are not present with items provided by Buyer, or exhausted during installation, NNLV will notify Buyer of deficiency and will purchase required items for usage. Any additional materials purchased by NNLV to complete scope of work will be billed on the final invoice, and is due upon completion.
Northern Nevada Low Voltage will manipulate drywall, stucco, siding, cabinet skins, and other finish materials as needed and as minimally as possible to accomplish approved scope of work. NNLV will replace drywall section and apply gap compound to joint. NNLV is not responsible for sanding, texturing, or painting.
Quotes provided to customers by NNLV are good for a period of (10) calendar days after presentation without a payment for project deposit; after (10) days the quote will need to be reworked to reflect any changes in stock levels and/or schedule availability - prices and product selections may vary. A 50% deposit is due prior to work beginning to secure scope of work/project cost, and date on schedule for installation. If material costs are greater than 50% of total project cost, NNLV will collect the material costs in full as project deposit, and the labor portion will be due and collected upon completion. A debit/CC card is required for project deposit payment for security purposes. Final invoices are due and collected automatically with in-field signature upon project completion unless other payment terms are agreed upon prior to work beginning. Customer agrees a 10% late fee will be added for all late payments on terms, plus any other collection costs incurred including attorney fees. There is $25 charge for returned checks & a 3% credit card processing fee. Upon approval/signing of estimate and/or making deposit payment, this document becomes contractually binding per the terms and conditions outlined therein and on nnlowvoltage.com.
REFUNDS AND OTHER POLICIES
Estimates given to prospective clients are only an approximation of job cost and are subject to change before work begins if site conditions change upon arrival from original condition or scope of work. Please make sure other trade work and/or personal and professional property has been reasonably removed from job site or relevant working areas and all animals are secured during installation. If either occur, a change order or amendment to original estimate will be processed to reflect the change to accommodate new working conditions, and any additional material and/or associated labor costs needed to complete the project will be billed on a separate work order. Change orders will be coupled with the remaining project balance and will be billed and collected upon completion with the final payment. No work ever commences until all parties are aware of both approach and price, and never before obtaining approval and signature from client. Project deposits are meant to secure both project cost and time on working schedule. Project deposits are non-refundable. System designs and product recommendations are budget/need derived in nature, and are the professional opinions of Northern Nevada Low Voltage based on field experience and cumulative knowledge, and are of industry standard and/or better. Customer agrees to verify/confirm that suggested system design and components meet their request for quotation, and are suitable for project needs. NNLV provides pricing and model numbers on all estimates and upon request for customer research convenience and transparency. Approval of estimate indicates approval of proposed system design and components therein.
If forgotten passwords/usernames/or other login credentials, or inability to otherwise access customer secured services/accounts/devices prevents and/or delays final integration and project completion during the outlined terms on original contract (length/price), original work order and its invoice will be closed out and billed and collected in full, and any additional time/materials required upon return to complete final integrations and project turnover will be compiled and billed on a separate work order/invoice.
Installations come with a one year full service warranty direct through Northern Nevada Low Voltage. Service warranty covers all newly provided structured cabling, cable terminations, and mount placements (TVs, cameras, APs, component, and/or other items placed at height by NNLV). Products procured and installed by NNLV on behalf of client carry a one year full service warranty. In-house product warranty guarantees all purchased product's working operation during that time and NNLV will service or replace said equipment at no cost to customer to return it to working order. Manufacturer warranties then apply after the initial one year. In all service call/warranty requests, NNLV will return at next schedule availability to check on the issue and any services/components that have been provided to assess situation. If it is found that services/components provided by NNLV have failed, or otherwise fallen out of working condition/connections, NNLV will correct these issues at no cost for a period of one calendar year after project completion. NNLV product/service warranty does not cover customer provided equipment, local area network, pre-existing cabling, nor guarantee their working conditions or ultimate connectivity. If it is found that the issue does not lie with services/components provided by NNLV, and it should rather be found to be incidental damages/losses of connections from internet service provider, other operations, and/or previously established integrated features have been compromised post installation due to other trade's actions, customer reconfiguration, and/or any other accidental situation(s) outside NNLV's control, are not covered under product/service warranties and are subject to regular rates to correct. In such instances, any time and/or material accrued during site visit will be compiled and billed at current regular rates.
In accordance to state and federal law, NNLV reserves the right to refuse service to anyone anytime for any reason unless contractually obligated to do so. Refunds are not available for any products and services unless prior approval is obtained in writing from an authorized NNLV manager. NNLV reserves the right to substitute line items with a directly comparable product, spec and cost, as needed to best suit project needs. Please contact us for more details.