Refunds and Other Policies
Estimates given to prospective clients are only an approximation of job cost and are subject to change before work begins if site condition/terms change from original condition or scope of work. If either occur, original invoice must first be paid in full, and a change order or amendment to original estimate will be processed to reflect the change and any additional material and/or associated labor costs. No work ever commences until all parties are aware of both approach and price, and never before obtaining approval and signature from client. Project deposits are meant to secure both time on working schedule. Project deposits are non-refundable.
Products procured and installed by NNLV on behalf of client carry a one year full service warranty. In house warranty guarantees all purchased product's working operation during that time and NNLV will service said equipment at no cost to customer to return it to working order. Manufacturer warranties then apply.
Service warranty covers all structured wiring, wire terminations, and mount placements. NNLV product/service warranty does not cover customer provided equipment nor guarantee its working condition nor ultimate connectivity.
In accordance to state and federal law, NNLV reserves the right to refuse service to anyone anytime for any reason unless contractually obligated to do so. Refunds are not available for any products and services unless prior approval is obtained in writing from an authorized NNLV manager. Please contact us for more details.